| Dispatch and delivery |
| When will my order be delivered/arrive? Orders for stock items placed on working days before 2:00 PM will be delivered for free within 3 to 5 working day. * Orders placed after 2:00 PM or during weekends and/or public holidays will be dispatched the next working day. Orders placed on weekends or public holidays will be processed and shipped on the next business day. |
| How will my order be delivered? All orders are delivered by DHL(parcels) and xxx (for pallets) |
| What is our shipping process? • For insurance reasons, our standard carriers are not authorized to carry packages upstairs or remove packaging. • Orders containing multiple items will be shipped once all products are available. • The terms and conditions of sale apply to all deliveries. |
| How much does delivery cost? Next Day Delivery is free of cost within your region. Orders placed before 2:00 PM will arrive by the next working day. |
| Can I change the delivery address on my order? No, it’s not possible. Your order would need to be cancelled and placed again. Please contact our Sales Team. |
| How can I check my order status? Click here to check the status of your order or sign in to your account and click on Orders. In some instances, carrier’s tracking information may only be available in 1-2 working days after the order is sent for delivery. |
| What if I’m not at home when my parcel gets delivered? If you are not at home at the time of delivery, our delivery partner DHL will make a second attempt at a later point in time. If you are unable to receive your order on the second attempt, DHL will deliver your order to a DHL pick-up point in your area. |
| Will my order require a signature upon delivery? Magnat requires a signature upon delivery by DHL. |
| Missing, incomplete or damaged orders My order hasn’t arrived If your order hasn’t arrived you can check the status online or via the link in your dispatch notification email. If your order has been shipped but hasn’t arrived within the expected time period contact Customer Care and quote your order no. My order is incomplete Multiple items may arrive separately – however if there are items missing in your order, contact Customer Care and quote your order no. My order is damaged If you receive a damaged product, please send it back to us via our Return policy to obtain a refund. |
